Refund policy

Return Policy

We value your satisfaction and want to ensure a smooth return process. Please review our return policy below:

1. Condition of Returned Products

• Products must be unopened, unused, and in their original packaging.

• Items that have been opened, used, or damaged after delivery are not eligible for return.

2. Incorrect Product Sent

• If you receive a product that is different from what you ordered, please contact us within 30 days of the purchase date.

• We will arrange for a replacement or issue a refund once the incorrect product has been returned in its original condition.

3. Incorrect Quantity Received

• If the quantity of products received does not match your order, please notify us within 30 days of purchase.

• We will review the issue and either send the missing items or adjust the invoice/refund as necessary.

4. Return Time Frame

• All returns must be made within 30 days from the date of purchase.

• Returns requested after this period may not be accepted.

5. Change of Mind

• We do not offer returns or exchanges for products that are disliked or no longer wanted after purchase.

6. Return Process

• To initiate a return, please contact our customer service team at support@kailiecolors.com and provide your order number and details.

• Returns without prior authorization may not be processed.

• Customers are responsible for return shipping costs unless the return is due to our error.